Have a chat with me or even a cup of tea, (where there are always chocolate biscuits).
If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaint procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or by e-mail.
Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Please see the following link for further details http://financial-ombudsman.org.uk.
